ECO minerals shipping and delivery policy
- ECO minerals endeavor to enhance your online shopping experience by shipping your order for the best shipping rates possible: ECO refills ship for FREE worldwide, orders less than $65 ship for $9.90, orders over $65 ship for FREE. Sample sachets only are free shipping in Australia and New Zealand and $3.30 for all other countries.
- Parcels are shipped via Australia Post regular, international or express parcel.
- Orders are dispatched within 24 business hours of receiving payment and Customers are notified by email once their order has shipped. In most cases, orders placed by 2pm will ship the same day.
Delivery times and undelivered parcels:
- We ask that you choose the appropriate shipping method for your purchase. ONLY sample sachets and ECO refills ship for FREE within Australia. If you select sample/refill shipping for a jar we will ask you to pay the correct postage before your order ships. If you then cancel your order on the grounds of being asked for correct shipping, a $5 administration fee occurs. Thank you for understanding - we do offer the fairest, ECO friendly shipping options we can and it takes our staff time to follow up when free shipping is chosen inappropriately.
- Please allow 3-7 business days for delivery within Australia.
Please allow 15 business days for delivery world wide.
- In the event that your parcel is not received, our Customer Care team will assist you and where necessary ship out a replacement parcel by tracked courier. Please contact us with the details on our CONTACT page.
- Parcels are packed with care in eco friendly shipping materials.
For international orders outside of Australia, New Zealand, United States, United Kingdom and Canada, please contact us for shipping prices if you are not happy with the price displayed for international postage and we will see if we can find a better alternative for you!